Chestertons News
Chestertons Win Estate Agency of The Year at RESI Awards
07/05/2026
We are pleased to share that Chestertons has been named Estate Agency of the Year 2026 at the Property Week RESI Awards
Our Property Management service is designed for landlords with one or two properties who want the confidence that their investment, tenants and compliance obligations are being professionally managed. With the introduction of the Renters’ Rights Act and rising tenant expectations, managing property in London is becoming increasingly complex. Our role is to make that straightforward through clear guidance, proactive management and consistent support.
With offices across London and managers averaging more than 20 years’ experience, we manage the full tenancy lifecycle with care and attention to detail, helping protect your property, your income and your time. We’re trusted by thousands of landlords across London with 96% of clients rating our service as excellent.
Achieving the right rent from the outset is critical. Even a two-week void period can reduce annual rental income by nearly 4%, and pricing incorrectly can cost significantly more over the course of a tenancy. Our lettings team use local market data from across our London network to position your property competitively and strategically. Our breadth across the capital allows us to track demand trends, seasonal fluctuations and tenant movement patterns borough by borough.
Your property is professionally presented with high quality photography, detailed floorplans and carefully written marketing copy before being launched across major property portals and promoted to our extensive applicant database.
Finding the right tenant is just as important as achieving the right rent. Our comprehensive referencing process includes affordability checks, employment verification and credit assessments to help reduce arrears risk and support long term tenancy stability.
Managing Tenant Check-Ins
A professional check-in process protects you from future disputes and establishes clear expectations from day one. We coordinate a comprehensive inventory with detailed written and photographic evidence, ensuring the property’s condition is thoroughly documented. This is one of the most important safeguards in the entire tenancy lifecycle, as deposit disputes most commonly arise from inadequate inventories.
We also ensure all statutory requirements are met prior to move-in: prescribed information, deposit registration and confirmation of compliance documentation. By handling this meticulously and transparently, we create a professional framework that encourages tenants to respect the property and minimises risk later in the tenancy.
Compliance failures can result in fines of thousands of pounds and, in serious cases, restrictions on serving notice. We proactively manage and diarise all required safety certifications, including gas safety inspections, electrical condition reports, EPC compliance and smoke and carbon monoxide alarm regulations.
Rather than leaving landlords to track deadlines themselves, our team ensures inspections are booked in advance and documentation is properly recorded. This not only protects you legally but demonstrates to tenants that their home is professionally maintained. contributing directly to tenant satisfaction and retention.
Compliance and Regulatory Service
With the introduction of the Renters' Rights Act 2026 on 1 May 2026, landlords face significant regulatory change, including the removal of Section 21 and strengthened tenant protections. Our enhanced Compliance Service ensures tenancy agreements, rent review procedures and possession processes are fully aligned with the new legislation. By planning ahead, we help protect your investment from costly errors, delays and potential penalties.
Tenant communication can quickly become time-consuming and, at times, sensitive. We act as the professional intermediary throughout the tenancy, handling queries, maintenance reports and access coordination efficiently and consistently. By maintaining structured communication processes, we prevent minor issues from escalating into larger disputes.
Clear and responsive management improves tenant satisfaction significantly. Our approach ensures tenants feel supported while landlords remain protected from unnecessary stress and involvement.
Collecting Rent and Protecting Your Income
Reliable rental income underpins your investment strategy. We manage rent collection, monitor payment schedules and act immediately on any arrears. Early intervention significantly improves recovery rates and reduces prolonged non-payment situations.
For additional reassurance, we offer a Rent Protection service, to help landlords maintain income stability and reduce financial exposure should unexpected arrears occur.
Routine inspections allow us to identify maintenance concerns early, monitor tenant care of the property and ensure compliance standards continue to be met throughout the tenancy.
Our Property Managers and clerks carry out inspections twice yearly and provide written and photographic reports for complete transparency and accountability.
Proactive oversight helps preserve the long term condition and value of your asset while reducing the likelihood of larger repair costs later on.
Arranging Repairs and Maintenance
From reactive repairs to planned preventative works, we coordinate trusted and vetted contractors to resolve issues efficiently and cost effectively.
Because of our established network across London, we work with reliable suppliers who understand the standards expected within professionally managed properties.
Prompt maintenance protects both the property and the tenant experience. Delayed repairs are one of the most common causes of disputes and non renewals, which is why we focus on resolving issues quickly, clearly and professionally.
Emergencies rarely occur during office hours. Our out-of-hours support service operates between 6pm and 8:30am to triage and manage urgent issues, such as leaks, heating failures or security concerns, are addressed promptly.
This protects your property from potential damage escalation while giving tenants reassurance that help is available when needed. Swift response times can significantly reduce the financial impact of emergencies and demonstrate a high standard of professional care.
Managing Disputes
Should disputes arise, we act as an experienced and impartial intermediary. Whether relating to rent arrears, maintenance disagreements or behavioural issues, we follow structured processes aligned with current legislation and best practice.
Our role is to reduce escalation, maintain professionalism throughout and protect landlords from unnecessary stress and direct confrontation.
Handling Deposit Negotiations and Releases
At the end of the tenancy, we conduct a detailed check-out against the original inventory and manage deposit negotiations professionally and fairly. Clear documentation significantly increases successful resolution outcomes.
Where disputes arise, we manage submissions through the appropriate deposit protection scheme, ensuring compliance and minimising delays. This structured process closes the tenancy efficiently and prepares the property quickly for re-marketing — reducing costly void time.
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Mark joined Chestertons in 2017 and is now head of the Central Region Property Management team. As well as being committed to ensuring that all of our clients receive the highest level of service, he is passionate about supporting his team, combining strong leadership with the practical insights he has gained from his own experience from managing prime central London properties.
Frances Boyt joined Chestertons in 2017 as a Property Manager in the South West region and has steadily progressed through the department by combining a solution focused mindset with a passion for delivering exceptional service. Over the years, Frances has played a key role in developing and supporting the growing Property Management team, helping to raise standards and streamline operations.
Chris has over 15 years of experience in the industry, including more than a decade working across the South West. Having lived in the region his entire life, he brings strong local knowledge and well-established relationships throughout the area. Chris joined the company as part of an acquisition, bringing with him extensive experience of the South West market and is passionate about supporting both past and future clients across the region, ensuring the highest level of customer service.
Michael started in Property Management in Islington in 2008 and has managed portfolios for individual and portfolio Landlords as well as managing teams across London during this time. He joined Chestertons via an acquisition in 2021. He is experienced in contractor management, complex cases and disputes as well as legal claims and values a solutions-based approach to problems that arise.
“I’ve bought two flats through Chestertons and they let and managed all five of my properties. At every stage of the process they’ve been excellent and once you have found a tenant it is very important that the management process is as smooth as possible in order to avoid unnecessary problems and potentially losing clients. Premier Property Management have always resolved everything in the most efficient and pragmatic way. I have always found them completely trustworthy and so I have no hesitation recommending them.” Buyer and landlord, Do - Little Venice
