The year has ended on a high note for the team at Chestertons, named Estate Agency of the Year (Large) at The Negotiator Awards for the second year in a row. However, while awards are wonderful to receive, what does it really mean for our clients?
The Negotiator Awards are not just another accolade in the property world - they are amongst the most prestigious and valuable for UK estate and letting agents, recognised as a bastion of fairness and transparency. In short, this is not an award you can buy your way into - you have to be the real deal.
To give a sense of the competition, the awards received more than 400 entries from estate and lettings agencies across the country this year, with many of our esteemed peers in the running. Not only that, but the judging panel was made up of 30 leading figures from across the residential property sector - people who know and understand the industry inside and out, and are not afraid to interrogate entries to ensure there's substance behind the hype.
In 2024, Chestertons also won the award for Estate Agency of the Year (Large), which is a wonderful testament to our sustained commitment to excellence and self-improvement. Furthermore, our trophy cabinet reflects consistent recognition from our peers - including at the 2022 Negotiator Awards where we won Gold for Large Lettings Agency of The Year and Silver for Large Estate Agency Of The Year.
This time around, the Judges’ said: "A strong focus on key performance indicators and measures makes for focused business decisions and customer service, all supported by team training. They’ve seen record fee growth despite a challenging environment and 12% rise in customer satisfaction. Still heavily involved in local communities."
Each year, the awards focus on a range of credentials that reflect the evolving want, needs, and challenges of both the property sector and its clients. These range from environmental awareness to community spirit, trust, dependability and due diligence, through to a forward-thinking approach to achieving results.
While being the best large estate agency this year honours our up to date outlook and current offering, the consistency of the awards, especially in such a challenging period for the economy, shows that this is no stroke of luck - we continue to deliver time and again, with no loss of momentum.
All together, that means our clients can trust that when working with Chestertons, either to buy or sell a property, they will enjoy these core benefits, to name a few:
As a large agency, excellence isn’t achieved by one branch or one team; it’s embedded across the entire organisation, and sits at the heart of all company values. As a result, our clients benefit from a consistently high standard of communication, marketing, and negotiation expertise, whichever brand they go into.
The award reflects deep industry knowledge compounded by best-in-class training for all our team members. That means our clients enjoy access to highly skilled agents who understand pricing, presentation, buyer behaviour, and local trends.
Being recognised at this level acknowledges innovative use of property marketing, digital tools, and data insights to ensure we're always at the top of our game. Therefore, sellers can be safe in the knowledge they will get premium exposure for their properties, ranging from excellent photography to targeted online campaigns that reach more buyers.
The win is an acknowledgement that our clients receive not just a transactional service but a guided, supportive experience as well. Our team members always treat a property listing or property search as a personal challenge, working on it with the same level of commitment as if it were their own. As a result, they deliver clear and proactive communication to make the process as easy and straightforward as possible for clients.
As an award-winning agency, we attract a large volume of buyers and sellers, which means we are able to deliver the best-quality leads and match buyers and sellers with the properties that will best suit their wants and needs. In turn, that means our completion rate is better than most agents, with stronger offers and smoother outcomes.
This accolade isn’t a finish line for us; it’s motivation to keep raising the bar. Our clients benefit from ongoing investment in people, systems, compliance, and customer experience to make sure we keep delivering beyond expectations and that we're always ahead of market trends.
Being named Estate Agency of the Year is ultimately a recognition of our reliability, integrity, and professionalism as a business, which we hope means clients feel completely confident that their home sale, purchase, or letting is handled by one of the most trusted firms in the industry.
Chestertons is the premier London estate agency with more than 200 years’ experience and a team of experts offering a range of services from a full-time compliance department to valuations and management. If you would like to find out more about working with us contact your local Chestertons branch at any time.